Amateur FA is recruiting a Football Services Administrator to undertake regulatory and operational administrative functions of the business, whilst supporting the delivery of The FA National Game Strategy and Business Plan.

Role: Football Services Administrator

Contract Type: Permanent

Hours per week: Full time

Salary - Starting Salary: £18,500 per annum

Location: Amateur FA Offices

Reports to: Football Services Manager

WORK PROGRAMME

Operations

• Provide administrative support to the Football Services Team
• To contribute to an effective business culture across the Company
• Deliver Whole Game System, products and procedures to meet the needs of customers
• Work alongside other functional units of the business (Workforce, Safeguarding and Football Development) to provide an efficient, transparent and consistent level of service to customers
• Ensure customer enquiries are handled promptly and professionally in line with the Company values, policies and procedures
• Be an advocate of the brand, by compliance with policies, procedures and brand standards
• Foster a culture of execution and passion for customer excellence

Data Systems

• Ensure the Customer Relationship Management System is maintained across the following categories:
• Membership -Clubs, Leagues, Teams, Players, District Associations
• Individuals - Coaches, Players, Referees, Spectators, Team Officials)
• Disciplinary - Cases – Cautions, Standard Charges, Misconducts (cases, sanctions, suspensions, Investigations, Commissions)
• Identify, collect and clean historical data
• Manipulate, analyse and interpret membership data using CRM data systems and online platforms

Membership

• Implement the affiliation and registration process of Competitions, Clubs and Referees offering support to stakeholders in line with the Association’s vision and values and agreed processes

Competitions

• Administer the Association’s Adult and Youth Cup Competitions through FA Full Time
• Act as Secretary to the County Cups Committee and Sub Committees
• Support with the organisation and delivery of County Cup finals
• Work with local County FA’s to deliver the Capital Women’s Cups programme

General

• Act in accordance with legislation, statutory guidance and Affiliated Football’s Policy and Procedures and any associated guidance
• Act as a Deputy Designated Safeguarding Officer as required
• Safeguarding is taken into consideration in all decision making and that safeguarding principles underpin all areas of activity with Under 18’s and vulnerable adults

For further information and to download a recruitment pack, please follow the link below.

DOWNLOAD: RECRUITMENT PACK