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Vacancy - Football Services Manager


Football Services Manager

Contract Type


Hours per week

Full time


Starting Salary from £24,000 to £30,000 per annum dependent on experience


Amateur FA Office (N1 7SL)

Reports to

Chief Executive

If you wish to apply, please ensure that your completed application form and CV are submitted by 5.00pm Tuesday 2nd April 2019.

It is not mandatory to complete the equality monitoring form and non-completion will not affect your application.

We pride ourselves on providing a membership focused service and the successful post holder will need to demonstrate empathy to that approach.

The post is offered on a permanent contract initially based in our offices in Central London.

Please note that you will be informed by Friday 5th April if you have been short listed for interview. Only candidates invited to interview will be contacted, unsuccessful candidates will not be contacted. The interview date is likely to be week commencing Monday 15th April.

Role purpose: To undertake the management of the regulatory and operational administrative functions of the business supporting the delivery of The FA National Game Strategy and Business Plan.


Work programme:


o Manage and lead County governance and operations

o Work with the CEO as a member of the Senior Leadership Team to create a One Team ethos across the business

o Attend and contribute to Senior Leadership Team meetings and FA Review meetings.

o Design and develop services to meet the needs of customers

o Affiliation, discipline, county cup competitions and site health and safety.

o Ensure that all operations staff are competent in their role identifying any training needs required and support they may need from within the CFA or through The FA.

o Leading the roll out of new FA IT systems to include online affiliations and online discipline reporting

o To contribute to an effective business culture across the Company.

o Deliver Whole Game System, products and procedures to meet the needs of customers.

o Work alongside other functional units of the business (Workforce, Safeguarding, Refereeing and Football Development) to provide an efficient, transparent and consistent level of service to customers.

o Be an advocate of the brand, by compliance with policies, procedures and brand standards.

o Foster a culture of execution and passion for customer excellence.

o Any other duties as nominated by the Chief Executive


o Manage the Disciplinary Department to ensure compliance with all FA Rules, Regulations and Policies.

o Ensure compliance with the FA Inclusion & Anti-Discrimination Strategy.

o Lead on Disciplinary Investigations

o Manage the Workforce requirements for Discipline Panels

o Arrange annual training for Discipline Staff, Commissions and Council.

o Establish and manage the Local Football Disciplinary Panel

o Manager the Discipline process from receipt through investigation, charge, hearing and appeal where necessary

o Act as Secretary to Discipline panels or manage the appointed Secretary

Staff Management

o Manage the Football Services Team


o Manage the affiliation and registration process of Competitions, Clubs and Referees offering support to stakeholders in line with the Association’s vision and values and agreed processes.


Manage the Association’s Adult and Youth Cup Competitions through FA Full Time
Act as Secretary to the County Cups Committee and Sub Committees
Support with the organisation and delivery of County Cup finals
Work with local County FA’s to deliver the Capital Women’s Cups programme


o Acts in accordance with legislation, statutory guidance and Affiliated Football’s Policy and Procedures and any associated guidance.

o Acts as the Deputy Senior Safeguarding Lead

o Safeguarding is taken into consideration in all decision making and that safeguarding principles underpin all areas of activity with Under 18’s and vulnerable adults.




Experience in an administration management role

Knowledge of the grassroots football infrastructure

Knowledge of The FA Rules and Regulations

Experience of Safeguarding in Sport

Knowledge of The FA Whole Game System and the FA Full Time system

Experience of influencing volunteers

Possess a dynamic, progressive attitude towards innovative practice and processes

Demonstration of working with partner organisations

Significant IT Skills including Microsoft Office and adaptability to use modern technology plus the ability to champion new IT programmes

 Ability to deal and manage with conflict.

An ability to engage with both the paid and volunteer workforce

Willing to work unsociable hours, including evenings and weekends (as required)

Experience and application of inclusion, equality and anti – discrimination, safeguarding and best practice


Influence and negotiation skills

This job description is only a summary of the role as it currently exists and is not meant to be exhaustive. The responsibilities, skills, experience and behaviours might differ from those outlined and other duties, as assigned, might be part of the job.

As this role involves direct access to young persons under the age of 18, within the context of the job or any subsequently related activities or responsibilities, the successful candidate will undergo a thorough screening process, which will include a Criminal Records Check to ensure their suitability for the role.